Malaysia healthcare travel council
Malaysia burgeoning as a healthcare travel destination
Healthcare travel (medical tourism) is recognised as one of the key contributing factor to the country’s economy under the National Key Economic Area (NKEA) Healthcare of the Economic Transformation Programme (ETP). The Government charted aggressive and strategic moves to reinvigorate the healthcare travel industry through better customer experience, proactive alliances and niche marketing. Hence, Malaysia Healthcare Travel Council (MHTC) was established under the Malaysian Ministry of Health (MOH) as the primary agency responsible for the development and promotion of the healthcare travel industry; and designed to be a one-stop-centre for all matters related to healthcare travel.
The MHTC embarks on several initiatives to create a differentiated position for Malaysia by broadening the customer base and increasing the margin of outpatient treatments. Amongst them are the establishment of three interactive web portals; a Call Centre; a dedicated Concierge and Lounge attending to enquiries and promoting healthcare in Malaysia to tourists at the Kuala Lumpur International Airport; four representative offices overseas in Jakarta, Dhaka, Hong Kong and Europe; and organising the annual Malaysia International Healthcare Travel Expo. MHTC also conducts Introductory Workshop for Healthcare Travel Facilitators for companies or individuals who are interested to learn about the prospects of healthcare travel in Malaysia and business insights into health facilitation.
The healthcare travel industry is experiencing immense growth with currently 72 private healthcare facilities registered under MHTC as medical tourism promoting facilities. Between the year 2008 and 2012, Malaysia saw an almost two-fold increase in number of foreign patients seeking medical treatment in the country from 374,063 to 671,727, with an average annual growth of about 18 per cent. The top 5 contributors to these numbers are Indonesia, India, Japan, United Kingdom and China. Malaysia aims to reach the 1.9 million foreign patients mark by the year 2020.
MHTC works in cooperation and strongly supported by the fellow Agencies both locally and through Malaysia’s global network of offices to flag Malaysia as the preferred healthcare destination. They are namely Ministry of Tourism & Culture and its agencies – Tourism Malaysia and Malaysia My Second Home (MM2H); Ministry of International Trade and Industry (MITI) and its agencies – Malaysia External Trade Development Corporation (MATRADE) and Malaysian Investment Development Authority (MIDA); Ministry of Foreign Affairs and missions offices overseas; Immigration Department of Malaysia; Associations; and industry players.
Why seek healthcare in Malaysia?
Malaysia has the right ingredients and myriad reasons to offer hassle-free cross border healthcare:
Malaysia is one the top countries within the region where medical tourism is a Public-Private Partnership with the government leading the promotions and facilitates the development of the healthcare travel industry. To increase the number of medical specialists, foreign spouses of medical specialists working in Malaysia are automatically issued temporary employment passes. Advertising guidelines were reviewed and hospitals are now allowed to publish patient testimonials in their marketing collateral. A new tax incentive was put in place to encourage local investors to take part in the health travel business, and for existing operators to expand and upgrade their facilities to further attract foreign patients. Double tax deduction is offered for obtaining accreditation.
Good Healthcare System Foundation
Malaysia has inherited a good dual healthcare delivery system resulting in ease of access, affordability and high quality care which is supported by public healthcare through the MOH and co-existing private healthcare system. Today, healthcare is accessible at every 5 km radius with more than 9,500 clinics operating nationwide as well as 147 public hospitals and 258 private healthcare facilities offering secondary and tertiary care. MOH enforces all laws and regulations pertaining to health professionals, services, facilities, pharmaceuticals, medical devices, Traditional & Complementary Medicine and industries related to it. Thus, medical tourists can be rest assured that Malaysia is able to provide safe and quality care.
Skillful Health Personnel and State-of-the Art Facilities
Western trained medical practitioners operate in the state-of-the-art facilities and equipment. Some of the most sought medical procedures are cardiology, orthopaedics, cancer treatment, fertility treatment, dentistry, cosmetic surgery, executive health screening and many more. Medical centres in Malaysia are able to provide shorter waiting time. Patients may be hospitalised upon arrival, and medical examinations and tests are addressed promptly. English is the first language used at our hospitals and is widely spoken throughout the country.
Favourable exchange rate and price capping for procedures make the medical cost in Malaysia competitive and affordable to the medical tourists. Procedure and treatment charges are capped and guided by the 13th Fee Schedule which has been agreed upon by the MOH together with the Malaysian Medical Association. Thus, medical tourists will experience value for money not only for medical care but also airfare, accommodation, cuisines, sightseeing and shopping.
Natural Paradise for Wellness and After Care
Malaysia is a natural paradise for wellness with blue skies, pristine beaches and idyllic islands as elixir for the body, mind and soul. Being a country of multi-culture, the wellness concept has never been alien to Malaysians. The practice of Traditional & Complementary Medicine has become part of everyday life for recreational and remedial purposes. Some of the commonly practiced services are Malay massage, post-natal care, Traditional Chinese Medicine (TCM), Ayurveda, Qi Gong, Tuina, Acupuncture and Yoga.
Apart from the conventional scenery in spas, Malaysia also offers a diverse wellness treatment in the clinical setting, including as after care for healing, recuperation and post-surgery treatment. You can find wellness programmes in our hospitals such as weight management, scar management, diet counselling, health screening and physiotherapy. We are also establishing medical spas in hotel/ resort setting to provide continuity of care for comfortable recovery after surgeries.
Lots to See and Do
Being the 9th most visited country in the world, 4th shopping destination in the world and 2nd shopping destination in Asia Pacific, Malaysia offers lots of fabulous sightseeing activities. Tourists can taste the Malay, Chinese, Indian and Portuguese dishes that offer an exotic and unique experience as well as easily find international cuisines such as Italian, Middle Eastern, and American. Malaysians celebrate a vast range of festivals, including Eid al-Fitr, Lunar (Chinese) New Year, Deepavali, Wesak and Christmas. Breath-taking ultramodern cityscapes, lush tropical rainforests and pristine beaches will provide the escapade of a lifetime.
Medical tourism touch points in Malaysia
The MHTC Careline (+603 272 68 688 and email@example.com) handle all medical travel enquiries. A team of dedicated personnel provide information that caters to each health tourist’s needs – from treatment centres to certified doctors, treatment available, accommodation, and all other medical travel needs.
The call centre operates from Mondays to Fridays from 9.00am to 6.00pm Malaysian time (GMT+8 hours) supporting calls in English, Bahasa Malaysia, Bahasa Indonesia and Mandarin languages. It also supports e-mail enquiries in Arabic, Japanese, Bengali, English, Bahasa Malaysia, Bahasa Indonesia and Mandarin.
MHTC Concierge and Lounge
MHTC Concierge and Lounge is located at the Gate 5 and Gate 8 (respectively) of the Arrival Hall at the Kuala Lumpur International Airport (KLIA). The MHTC Concierge disseminates healthcare services information; and facilitates information about transport, accommodation and travel in Malaysia. The MHTC Lounge complements the MHTC Concierge by way of facilitating a health tourist’s arrival in Malaysia the moment he or she touches down at the KLIA. Health tourists may have a rest at the MHTC Lounge while waiting for the arrangement and/ or pick-up service from the respective medical providers.
(Prospective) medical tourists can obtain information on seeking healthcare in Malaysia including medical treatment, accommodation and travel at 3 websites:
MHTC Overseas Offices
MHTC Jakarta Office
c/o Embassy of Malaysia
Malaysia External Trade Development Corporation
12th Floor, Plaza Mutiara, Jl. Lingkar Kuningan
Kav. E.1.2, No. 1 & 2, Kawasan Mega Kuningan
Jakarta, Indonesia 12950
Contact person: Ms Nila Christiani
Tel: + 8133 0700 363 / + 8317 7777 187
MHTC Dhaka Office
Malaysia Healthcare Services Ltd, Bangladesh
Ataruk Tower | Road: 17, House 22
Apt. 10B, 9th Floor,
Banani, Dhaka, Bangladesh.
Tel: +880 2989 6795
Fax: +880 2989 7076
Mobile (M): +88 01739 117 597 / + +88 01833 324 416
MHTC Hong Kong Office
Malaysia Healthcare Travel Council (MHTC)
Unit 1802, Malaysia Building,
50 Gloucester Road, Wan Chai, Hong Kong
Contact person: Mr Max Wong Wai Khuen / Ms Karen Law Kai Yeung
Fax : (+852)25274908
Email: firstname.lastname@example.org / email@example.com
MHTC Europe Office
2071 BJ Santpoort Noord,
North Holland, Netherlands
Contact person: Mr Jaap Suyk
Tel: + 31 649 845 590
skype : jaapsuyk
Malaysian mission offices overseas
Information on healthcare in Malaysia can also be obtained from Malaysia mission offices overseas including Embassies, Consulate General offices, High Commissioner offices, Tourism Malaysia, MATRADE and MIDA.